Privacy Policy
Last Updated: 06/10/2025
This Privacy Policy explains how British Property Maintenance (referred to as “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use our website, services, or make a purchase from www.britishpropertymaintenance.com (the “Site”) or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” refers to users of our Services, including customers and visitors.
By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, legal obligations, or operational requirements. Any changes will be posted on the Site, and the “Last Updated” date will be revised accordingly.
2. Information We Collect
Directly from You:
Contact information: name, address, email, phone number.
Order and payment information: billing/shipping details, payment confirmation.
Account details: username, password, security questions.
Customer support communications.
Automatically:
Usage data, including IP address, browser type, device information, and pages visited.
Cookies, pixels, and similar technologies to analyse Site usage and improve services.
From Third Parties:
Payment processors (e.g., bank, credit/debit card information) to fulfil orders
Vendors supporting the Site and services, such as Shopify.
Advertising partners to personalise marketing content.
3. How We Use Your Information
We may use your information to:
Provide and fulfil our Services, including processing payments, arranging deliveries, and managing accounts.
Send updates regarding your orders, account, or Services.
Personalise and improve your experience on our Site.
Prevent fraud, illegal activity, and security breaches.
Send marketing communications (with your consent), which you may opt out of at any time.
4. Cookies and Tracking
We use cookies and similar technologies to enhance user experience, analyse Site usage, and support personalised marketing. You can control cookies via your browser settings, but disabling cookies may impact Site functionality. For details, see Shopify Cookie Policy.
5. Sharing Your Information
We may share your personal information with:
Vendors and service providers who support our operations (IT, shipping, analytics, payments).
Business and marketing partners, in compliance with applicable privacy laws.
Affiliates or corporate entities within our group, where necessary.
Legal authorities as required by law or to protect our rights.
We do not sell sensitive personal information or share it beyond legitimate business needs.
6. User-Generated Content
Any content you post publicly (e.g., reviews) may be visible to others and may be used for marketing. We are not responsible for how third parties use or share this content.
7. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect data from children. Parents or guardians may request deletion of a child’s information by contacting us.
8. Security and Retention
We implement appropriate technical and organisational measures to protect your information. However, no system is completely secure. Information is retained only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.
9. Your Rights
Depending on your location, you may have rights under data protection laws, including:
Access, correction, or deletion of your personal information.
Portability of your data.
Limiting or opting out of certain uses, including marketing or targeted advertising.
Withdrawal of consent where processing is based on consent.
Restriction of processing.
To exercise these rights, contact us at info@britishpropertymaintenance.com. We may request verification of identity before processing requests.
10. Distance Selling & 14-Day Cooling-Off Period
For purchases made remotely (online, email, or phone), you have the right to cancel your order within 14 days of receipt of the service agreement or confirmation.
To cancel, notify us at info@britishpropertymaintenance.com with your order details.
Services cancelled within this period are eligible for a full refund, minus any services already rendered.
After 14 days, cancellation may still be possible but may be subject to fees for services performed as per our cancellation policy.
11. International Users
If you are accessing our Site from outside the UK, your data may be processed internationally. Transfers are conducted under recognised legal mechanisms to ensure adequate data protection, including the UK GDPR and equivalent protections.
12. Complaints
If you have concerns about how we process your data, contact us at info@britishpropertymaintenance.com. You also have the right to lodge a complaint with your local data protection authority.
13. Image Disclaimer
Image Disclaimer: Some images featured on our website may have been enhanced or created using artificial intelligence (AI) tools. These visuals are used for illustrative and marketing purposes only and may not represent actual properties, staff, or projects. All service descriptions, results, and claims are based on genuine work carried out by British Property Maintenance.
14. Contact
For questions about this Privacy Policy or your rights:
Email: info@britishpropertymaintenance.com
Business Address: 167–169 Great Portland Street, W1W 5PF
Controller: British Property Maintenance is the data controller of your personal information.