Refund policy

This policy explains how cancellations and refunds work for our services and memberships.

Your 14-day right to cancel (cooling-off period)

If you book a service or join a membership online, by phone or by email, you have the right to cancel within 14 days without giving any reason. The 14 days start on the day after we confirm your booking or membership (the day the contract is made).

To cancel, tell us clearly before the 14 days end: email info@britishpropertymaintenance.com, call 020 3355 8722, or use the model cancellation form below. You don't have to use the form.

If you asked us to start a service during the 14 days, you'll pay for the services we've provided up to the time you tell us you're cancelling, in proportion to the full service. If a one-off service has been fully completed at your request within the 14 days, you no longer have the right to cancel it.

We'll refund any money due within 14 days of you telling us you're cancelling, using the payment method you used.

Model cancellation form: To British Property Maintenance, info@britishpropertymaintenance.com. I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: [ ]. Ordered on [ ]. Name: [ ]. Address: [ ]. Date: [ ].

Cancelling a membership (after the cooling-off period)

Memberships can't be cancelled online. To cancel, please contact us by email at info@britishpropertymaintenance.com or by phone on 020 3355 8722.

Property Management Membership

Property Management Membership is a rolling monthly membership with no minimum term. You can cancel at any time by giving us 30 days' notice by email at info@britishpropertymaintenance.com or by phone on 020 3355 8722. You'll keep receiving your services and will be billed at your usual monthly rate during the 30-day notice period. Apart from your rights in the 14-day cooling-off period, we don't refund membership fees already paid for the notice period.

Other memberships and cleaning plans

The following applies to all memberships and cleaning plans other than Property Management Membership:

• Minimum term: memberships have a minimum term of 12 months.
• Notice: after the 12-month minimum term, we need at least three calendar months' notice to cancel. You'll keep receiving your services during the notice period and will be billed at your usual membership rate.
• 8-weekly memberships: if you're on an 8-weekly membership and cancel with immediate effect, two payments of your regular service amount will be due straight away. No further services will be provided.
• Refunds: apart from your rights in the 14-day cooling-off period, we don't refund any unused part of the notice period or membership fees already paid.

Nothing in these terms affects your statutory rights.

Please refer to our cancellation policy for further information. Thank you for your understanding.