Cancellation policy
Cancellation Policy
At British Property Maintenance, we value your business and strive to provide you with the best service possible. We understand that circumstances may change, and you may need to cancel your membership. Please review our cancellation policy below for a smooth and hassle-free process.
Cancellation Request - to cancel your membership with British Property Maintenance, please send an email to info@britishpropertymaintenance.com stating your intent to cancel. This email serves as written consent for the cancellation of your membership.
Your 14-day right to cancel (cooling-off period)
If you book a service or join a membership online, by phone or by email, you have the right to cancel within 14 days without giving any reason. The 14 days start on the day after we confirm your booking or membership (the day the contract is made).
To cancel, tell us clearly before the 14 days end: email info@britishpropertymaintenance.com, call 020 3355 8722, or use the model cancellation form below. You don't have to use the form.
If you asked us to start a service during the 14 days, you'll pay for the services we've provided up to the time you tell us you're cancelling, in proportion to the full service. If a one-off service has been fully completed at your request within the 14 days, you no longer have the right to cancel it.
We'll refund any money due within 14 days of you telling us you're cancelling, using the payment method you used.
Model cancellation form: To British Property Maintenance, info@britishpropertymaintenance.com. I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: [ ]. Ordered on [ ]. Name: [ ]. Address: [ ]. Date: [ ].
Cancelling a membership (after the cooling-off period)
Memberships can't be cancelled online. To cancel, please contact us by email at info@britishpropertymaintenance.com or by phone on 020 3355 8722.
Property Management Membership
Property Management Membership is a rolling monthly membership with no minimum term. You can cancel at any time by giving us 30 days' notice by email at info@britishpropertymaintenance.com or by phone on 020 3355 8722. You'll keep receiving your services and will be billed at your usual monthly rate during the 30-day notice period. Apart from your rights in the 14-day cooling-off period, we don't refund membership fees already paid for the notice period.
Other memberships and cleaning plans
The following applies to all memberships and cleaning plans other than Property Management Membership:
- Minimum term: memberships have a minimum term of 12 months.
- Notice: after the 12-month minimum term, we need at least three calendar months' notice to cancel. You'll keep receiving your services during the notice period and will be billed at your usual membership rate.
- 8-weekly memberships: if you're on an 8-weekly membership and cancel with immediate effect, two payments of your regular service amount will be due straight away. No further services will be provided.
- Refunds: apart from your rights in the 14-day cooling-off period, we don't refund any unused part of the notice period or membership fees already paid.
Nothing in these terms affects your statutory rights.
Effective Date of Cancellation (Property Management Membership) - a Property Management Membership will be cancelled 30 days from the date of your cancellation request. The three-month period below applies to other memberships and cleaning plans only.
Effective Date of Cancellation - your membership will officially be cancelled three calendar months from the date of your cancellation request, subject to approval and any outstanding fees. You will not be billed for any subsequent months following the effective cancellation date.
Confirmation of Cancellation - upon receiving your cancellation request, we will send you a confirmation email detailing the effective cancellation date. Please retain this email for your records.
Reactivation - should you decide to reactivate your membership in the future, you are welcome to do so. Please contact us at info@britishpropertymaintenance.com to discuss reactivation options.
We appreciate your understanding of our cancellation policy. If you have any questions or require assistance with the cancellation process, please do not hesitate to reach out to our customer support team at info@britishpropertymaintenance.com.