Property Management Membership

Fixed-fee property management and care, from £29 a month. No percentage of rent, and your rent goes straight to you.

For landlords and property owners who want one accountable team for tenants, maintenance, compliance and property care. Tenant calls, repairs and inconvenient-hour issues come to our team and vetted local contractors — so a 3am call from a tenant is never yours to take.

Choose your plan

• Tenant Contact — £29 / month. We become your tenants’ day-to-day contact: named inbox and phone during service hours, out-of-hours emergency triage, same-day owner summary when a decision is needed, compliance date reminders, and a welcome call to agree access, keys and escalation. When a repair is needed, we find and arrange vetted local contractors and send their invoice to you at cost — no markup, hassle-free on every plan.
• Tenant Contact Plus — £39 / month. Everything in Tenant Contact, plus rent tracking and late-payment chasing (below).
• Maintenance Management — £69 / month. Everything in Tenant Contact Plus, plus full maintenance and compliance management (below). Rent tracking and late-payment chasing included.
• Full Property Care — £139 / month. Everything in Maintenance Management, plus regular exterior and core property care (below). Rent tracking and late-payment chasing included.

Hassle-free contractors — every plan

On all Property Management Membership plans, including Tenant Contact, we find and arrange vetted local contractors when work is needed, then send their invoice on to you at their price — no markup, no processing fee, and no chasing trades yourself. Your own trusted trades are fine if you prefer.

Your rent goes straight to you

• We never collect or hold your rent. Your tenant keeps paying you directly, into your own account — no client money, no delay, no percentage.
• Each month you confirm what has arrived (or share a read-only statement), and we track every due date.
• If a payment is late, we chase the tenant politely and promptly — reminders on day 1, day 7 and day 14 — and keep a dated arrears log.
• If arrears build, we prepare your Section 8 notice pack for you to serve, and refer you to a partner solicitor if court action is needed.

Maintenance Management in detail

• Repairs and upkeep: we find, arrange and oversee vetted local contractors (or your own trusted trades if you prefer), then send the invoice to you.
• Hassle-free contractors (included on every plan). We find and arrange vetted local contractors for you, then send their invoice on to you at their price — no markup, no processing fee, and no chasing trades yourself.
• £250 approval limit (ex VAT): we only proceed above this with your go-ahead, unless you set a different limit. Genuine emergencies are made safe first and reported straight away.
• Response targets: emergency 4 hours, urgent 24 hours, routine 5 working days.
• Inspections: 2 in-person inspections and 2 virtual (video) check-ins a year, each with a photo report.
• Compliance: we diarise and book gas safety, EICR, EPC and smoke/CO alarm checks before they are due. Certificate fees are yours, paid to the engineer.
• Deposit check: we confirm your tenant’s deposit is protected and the prescribed information has been given.
• Notices: we prepare Section 8 and Section 13 (rent increase) packs for you to serve, with clear instructions; solicitor referral for anything that goes to court.
• PRS Database: help registering you and your property on the new Private Rented Sector Database from 15 December 2026.

Full Property Care in detail

• Window cleaning monthly
• Bin cleaning
• Gutter clearing twice a year
• Appliance check once a year for covered white goods
• Garden care available as an add-on
• Before-and-after photos on request

Full Property Care is delivered by our team and vetted local contractors. We confirm your postcode is covered before you pay.

Where rent and fees go

• Rent: tenant → you. We never touch it.
• Contractor and certificate costs: we arrange the work and send the invoice to you at cost. No markup.
• Our fee: your fixed monthly membership. Nothing else.

Not included

• Collecting or holding rent or deposits (we monitor and chase late rent; we do not collect it)
• Tenant find, referencing, portal marketing or re-lets
• Serving notices or representing you in court (we prepare; you serve; solicitor referral for court)
• Certificate, parts, materials and contractor labour costs (we send the invoice to you at cost)

How it begins

1. Choose your plan and add the property details (address and postcode required).
2. Join online, or call 020 3355 8722. For a portfolio, list each address in the notes.
3. We arrange a welcome call within 5 working days to agree access, keys, spend limit, rent due dates and inspection schedule — then membership begins.

Simple terms

Property Management Membership is rolling monthly: no minimum term, and you can cancel at any time with 30 days’ notice. These terms apply to Property Management Membership plans only; other British Property Maintenance memberships and cleaning plans keep their own terms.

Questions? Call 020 3355 8722.